The Panther Group is seeking an IT Help Desk Support Specialist for our client in downtown Boston. This person will provide hands-on technical support for a dynamic end-user environment. This is a W 2 consulting opportunity supporting day-to-day IT operations, user onboarding, and issue resolution across software, hardware, and enterprise systems. Key Responsibilities: Provide support and troubleshooting for a wide range of software applications and hardware systems to enable end users to perform their roles effectively Manage onboarding of new users, including creation of Active Directory accounts, email, application access, and VPN setup Create and manage Microsoft Office 365 (M 365) Exchange mailboxes, shared calendars, and distribution groups; assign appropriate permissions Administer Active Directory security groups and maintain on-premises file share permissions Monitor and manage help desk tickets in ServiceNow, including processing requests and triaging issues to appropriate support teams Respond promptly and effectively to IT Help Desk requests from users, vendors, and internal teams Execute proper offboarding procedures, including account deactivation and access removal Provide remote access and VPN support, including end-user guidance and training Support Microsoft Windows and Microsoft Office environments Utilize remote desktop tools to troubleshoot and resolve user issues Maintain a professional and customer-focused approach in all communications Leverage internal knowledge bases, documentation, and vendor resources to resolve technical issues Advocate for end users to ensure timely, high-quality IT support across the organization Perform additional duties and special projects as assigned Required Skills & Experience: Minimum of 3 years experience in a similar role Working knowledge of Microsoft Office 365 (including MFA, SharePoint, Teams, and Exchange) Experience with Active Directory user and group management Familiarity with ServiceNow or similar ticketing systems Strong troubleshooting skills across Windows environments, hardware, and common business applications Experience supporting VPN and remote access tools Excellent communication and customer service skills Pay $30 - $33 / hour W 2 Depending on Experience #ZR - Tech #INDIT