Customer Service & Sales - Greets and assists customers in finding products and delivers exceptional customer service. Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes Find. More, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process. General Operations - Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses. Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) the company's i. CAP program, products and service sales, customer service, profit, productivity and attendance. Core Competencies & Accomplishments: To achieve success at JCPenney, a Home Furnishings 1.0 Associate will possess the following: Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency. In addition to a competitive wage, this position offers 1% commission on net sales of qualified merchandise.