Customer Service & Sales - Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Covers care/protection plans and suggests additional products to customers. General Operations - Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Completes pricing and signing processes in specialty businesses. Stays up to date with new trends and styles through industry publications and communications and participates in ongoing technical skills development through company and/or vendor-provided training and skill practice. Performance Standards - Consistently meets established performance standards; including but not limited to shrink and safety initiatives, the company's i. CAP program, product and service sales, customer service, profit, productivity, and attendance. Core Competencies & Accomplishments:To achieve success at JCPenney, a home commission associate will possess the following: Drives Results - Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others. Builds Ownership - Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes. Drives Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency. In addition to a competitive wage, this position offers 2% commission on net sales of qualified merchandise.