- Partner Performance Managemento Own performance outcomes across all contracted D 2 D sales vendorso Track and report on KPIs including gross adds, attach rates, close rates, and rep productivityo Conduct regular business reviews (weekly\/monthly) with vendor leadershipo Hold partners accountable to contractual targets, SLAs, and quality standardso Identify underperformance and drive corrective action plans - Vendor Operations & Oversighto Serve as the primary point of contact for all external D 2 D sales partnerso Support onboarding and ramp of new vendor partners and marketso Ensure partners are aligned with Omni Fiber's sales processes, systems, and expectationso Monitor territory deployment, coverage, and efficiency across vendorso Audit field activity and sales practices to ensure compliance and brand integrity - - Sales Process & Enablemento Standardize tools, scripts, and best practices across all partner teamso Partner with vendors to improve training, coaching, and in-field executiono Support rollout of new products, pricing, and promotional offerso Ensure consistent customer experience across all outsourced sales channels - Compensation & Contract Alignmento Partner with internal teams to manage commission structures and vendor payout modelso Validate performance data used for vendor compensation and invoicingo Evaluate effectiveness of incentive programs and recommend optimizationso Support contract negotiations with data-driven insights on performance and ROI - Data, Reporting & Insightso Build and maintain dashboards to provide visibility into partner performanceo Analyze trends across vendors, markets, and teams to identify best practiceso Provide actionable insights to leadership on scaling, optimization, and vendor mixo Forecast performance and support market expansion planning - Cross-Functional Collaborationo Partner with Marketing, Finance, and Customer Experience teams to align initiativeso Ensure smooth handoff between sales, install, and customer onboarding processeso Support go-to-market execution for new territories and expansion efforts Education & Required Qualifications: Required Qualifications - 4–6 years of experience in sales operations, management, or channel management - Experience working with third-party or outsourced sales teams (D 2 D strongly preferred) - Strong analytical and reporting skills (Excel, CRM systems, dashboards) - Proven ability to manage external partners and drive accountability - Excellent communication, negotiation, and relationship management skills Preferred Qualifications - Experience in telecommunications, fiber internet, or subscription-based sales - Familiarity with Canvass or similar CRM platforms - Experience managing multi-market or regional vendor programs Competencies: - Vendor\/partner management and accountability - Performance management and data analysis - Operational rigor and process standardization - Influencing without direct authority - Strategic thinking with execution focus This job description does not constitute a contract of employment. Employment with Omni Fiber, LLC. is at-will and may be terminated at any time, with or without cause or notice.