This recruitment will remain open until May 20, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on May 13, 2026. It is in the applicant’s best interest to submit materials as soon as possible. Make a Difference: Protect Consumers & Join Our Dynamic Team! The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the IT Operations Manager position. This role is within the Operations Division and is based out of our Tumwater Office. We are an employer of choice! Here’s why: Meaningful work: Ensure a healthy insurance market & protect Washington consumers. Impactful career: Make a daily difference in the lives of countless Washingtonians. Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues. Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes. About the Position Join the Washington State Office of the Insurance Commissioner and put your technology leadership to work protecting consumers and strengthening our state’s economy. As the IT Operations Manager, you will play a critical role in supporting a mission-driven agency by ensuring the systems that serve our staff, industry partners, and the public are secure, reliable, and accessible. We’re seeking a leader with a strong background in IT infrastructure, cybersecurity, and operations who is motivated by public service and impact. Reporting to the Chief Information Officer (CIO), this position leads the IT Operations team and oversees essential functions including network infrastructure, server and desktop environments, IT security, disaster recovery, service desk operations, and IT asset management. As a member of the IT Leadership Team, you will collaborate with executive leadership to align technology with agency priorities and help translate strategic goals into effective, scalable solutions. This is a highly visible “working manager” role that blends strategic leadership with hands-on technical engagement. You will guide policy, standards, and long-term planning while also addressing complex technical challenges and supporting day-to-day operations. Your work will directly enable secure online services used by hundreds of thousands of consumers and industry professionals, making this role vital to maintaining public trust and advancing the agency’s mission. This recruitment may be used to establish a qualified pool of candidates for IT Policy & Planning – Senior Manager vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is $9,396- $12,635. Benefits & Perks Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more! Supportive work environment: We value diversity, professional growth, and collaborative atmosphere. Wellness programs: Invest in your well-being with on-site resources and initiatives. Work-life balance: Flexible schedules with telework opportunities. Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good. Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness,and other programs. Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs. And more! Explore our website for additional benefits: Duties The duties of the position include but are not limited to:Provide strategic leadership and direction for the agency’s IT infrastructure, including network, server, desktop, and cybersecurity environments, ensuring systems are secure, reliable, and aligned with business needs. Oversee IT Operations functions, including network administration, service desk support, desktop engineering, and IT asset management, ensuring high-quality service delivery and operational excellence. Lead and directly supervise a team of eight IT professionals and oversee contract staff supporting IT Operations projects; foster a high-performing team culture while carrying out full supervisory responsibilities, including recruitment and hiring, performance management and development planning, work assignment and scheduling, coaching and recognition, and handling employee relations matters in accordance with HR policies and collective bargaining agreements. Establish and maintain IT operational standards and methodologies, including change and configuration management, quality assurance, and deployment processes. Direct the agency’s IT security and disaster recovery programs, ensuring compliance with state requirements and the protection of confidential and sensitive data. Develop and recommend IT strategies, policies, and investment plans in collaboration with the CIO and executive leadership, aligning technology initiatives with agency goals and statewide requirements. Oversee IT project portfolio for Operations, including prioritization, resource allocation, and delivery; promote agile practices and continuous improvement across the team. Provide technical and strategic input into agency business planning, budgeting, and legislative analysis, including cost estimates, resource needs, and infrastructure impacts. Manage IT procurement activities, including evaluating technology solutions, overseeing acquisitions, and managing vendor contracts and service agreements. Lead disaster recovery and continuity of operations planning, including testing, training, and coordination of response efforts to ensure business resilience. Represent the agency in statewide IT initiatives, workgroups, and partnerships, and provide consultation on interagency and shared services projects. Serve as Acting Chief Information Officer when delegated, ensuring continuity of leadership and decision-making. Stay current on emerging technologies, cybersecurity trends, and state policies to continuously improve IT services andmaintaintechnical leadership within the agency. Contact Us: For inquiries about this position and its full duties, please contact us at Recruitment@oic.wa.gov and add the requisition number 2026-03911 and job name to the subject line of your email. Qualifications Required Qualifications:Ten (10) years - of IT administrative experience - - in information technology. This may be a combination of experience and/or an Academic Degree, based on the equivalent chart below. - - Administrative experience in information technologyincludes;overseeing enterprise systems or networks and servers, system or infrastructure support and maintenance responsibilities, troubleshooting and problem resolution experience for complex highly automated technical environments, analyzing business or network/server infrastructure requirements, designing systems and user interfaces, designing and building networks, or programming computer systems applications and databases Academic Degree Equivalency Chart. Degree. Years of Relevant Experience Equivalency. Associate’s Degree 2 years of experience. Bachelor's Degree 4 years of experience. Master’s Degree 5 years of experience - A degree in Computer Science,Computer Engineering, Information Technology, or arelated field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may berequiredprior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report. Five (5) years experience directly leading and managing a complex team of IT professionals. Expert level IT management of a medium to large,high risk IT enterprise including infrastructure, servers (physical and virtualized), SAN’s, LAN’s, WAN’s, routers, switches, and networking. Advanced level IT project management experience directly managing medium to large high risk IT projects – including budgeting, estimating, planning, and allocating resources to support business projects and IT infrastructure needs. Experience directly managing IT acquisitions, purchase requests, and IT assets for an enterprise of 300 or more employees. Experience in leading & developing key IT Service Desk functions and teams. Ready to join us? Learn more about the OIC by visiting our website. We encourage you tocheck out our video below andlisten to what our employees have to say about working here! Welcome to the OIC - Submit your application today and take the first step towards a rewarding career at the OIC! Cover Letter: Required. Resume: Required