Our client in Central New Jersey has an immediate opening for an experienced Help Desk Analyst (Contract Role). 100% Phone support/ Remote SHIFT SATURDAY AND SUNDAYS 8 AM TO 8 PM Candidates should have extensive experience in Exchange, Active Directory, Office 365, Windows 11 and be able to multitask. Ability to take phone calls and escalate as required to Level 3 support. location: Edison, New Jersey job type: Contract salary: $33 -[ "- Respond to requests daily for technical assistance primarily via phone and e-mail- Diagnose/resolve or escalate where appropriate technical hardware and software issues- Log all incidents and questions- Research questions using available resources (Internet, call tracking software, knowledgebase)- Setup Audio/ Video Conferences- Follow Helpdesk procedures- Administer Windows domain user accounts (Unlock accounts, reset passwords)- Document solutions in the call tracking system knowledgebase. Systems Administration & Cloud Support Administer Microsoft 365 environments, including Exchange Online, SharePoint, and One. Drive. Manage Active Directory for user provisioning, terminations, password resets, and permissions. Provide support for system and cloud administration tasks, including file migrations to One. Drive. Use and create PowerShell scripts to modify AD objects Key Technical Proficiencies:- Windows 7/10 (MCP Preferred), Office 2007/13- Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)- Terminal Services/ Remote Desktop Services and Thin. Client Support a plus?#LI-NB 2" ][ "Required Skills -Technical Support\r\n\r\n. Systems Administration\r\n\r\n. Microsoft 365\r\n\r\n. Exchange Online,\r\n\r\n. One. Drive\r\n\r\n. SharePoint\r\n\r\n. Active Directory Administration\r\n\r\nuser accounts, group management, permissions\r\n\r\n. Strong troubleshooting abilities \r\n\r\n. Excellent communication skills (oral and written)\r\n\r\n. Ability to handle escalated technical issues with white-glove service for C-level executives\r\n\r\n. Education and Experience:\r\n- Minimum 7 years of technical phone support in a Windows/ Microsoft Office environment (preferably financial background)\r\n- 4 years college or technical school certification\r\n- Microsoft certified or actively seeking Microsoft certification" ]