North America Key Account Manager - IAM Parts - West
Scottsdale
Wednesday, 06 May 2026
The North America Key Accounts Manageris responsible forleading and managing the team of Key Account Managers who drive parts sales to strategic customers across retail, big box, and wholesale distribution (WD) channels throughout North America. This role provides leadership, guidance, and operational oversight to ensure the team executes account strategies, grows revenue, and strengthens customer partnerships. The North America Key Accounts Manager works closely with Product Management, Category Management, Wholesale Program Development, Marketing, and Supply Chain teams to align account strategies with corporateobjectivesand ensure consistent program execution across all key accounts. Key Responsibilities: Team Leadership and Development Lead, coach, and develop a team of Key Account Managers across the U.S. and Canada. Set team goals, expectations, and performance metrics aligned with North Americansales objectives. Foster a culture of accountability, collaboration, and results-driven performance. Account Oversight and Strategy Oversee the management of strategic accounts to ensure sales growth, program adoption, and customer satisfaction. Guide. Key. Account Managers on account planning, customer engagement, and program execution. Monitor account performance,identifyrisks or opportunities, and provide corrective or strategic recommendations. Sales Growth and Program Execution Ensure the team meets or exceeds revenue, margin, and market share targets across North America. Partner with internal teams to implement programs, promotions, and initiatives at the account level. Review pipelines, forecasts, and account plans tooptimizeteam performance and results. Cross-Functional Collaboration Collaborate with Product Line Managers, Category Managers, Wholesale Program Developers, Marketing, and Supply Chain to ensure account needs are supported. Communicate customer insights, market trends, and competitive intelligence to internal teams to inform strategy. Ensure alignment between North American account execution and broader corporateobjectives. Performance Monitoring and Reporting Track team KPIs, account performance, and program adoption metrics. Provide regular updates to senior leadership on team performance, strategic initiatives, and market insights. Implement best practices and continuous improvement processes to enhance team effectiveness. Core Competencies Leadership and Team Development Strategic Account Oversight Sales Planning and Execution Program Implementation and Adoption Cross-Functional Collaboration Market Insight and Customer Relationship Management Basic Qualifications: Bachelors degree in Business, Marketing, ora relatedfield. MBA preferred. Minimum 8 years of experience in key account management, sales, or business development, including leadership of a team. Proven success managing sales teams and achieving revenue targets in retail, bigbox, or wholesale distribution channels. Strong leadership, coaching, and team development skills. Excellent communication, negotiation, and strategic thinking abilities. Ability to travel across North America to support accounts and team activities.