Follows through on customer questions and requests, resolving concerns as needed. Works with Team Leader to achieve sales, margin, expense, and labor targets. Assists Team Leader in analysis of sales, reports, and labor. Demonstrates advanced product knowledge and develops / maintains awareness of new products. Works with Team Leader to resolve team concerns or issues. Functions as point person and departmental person-in-charge in absence of Team Leader. Sets and achieves the highest standards of retail execution. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover. Communicates and maintains Team Member safety and security standards. Provides timely, thorough, and thoughtful performance evaluations. Consistently communicates and models WFM vision and goals. Knowledge, Skills, & Abilities. High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy. Extensive knowledge of supported department(s) products. Growth mindset towards greater responsibility and ownership. Desire to coach and mentor others for growth. Excellent interpersonal, motivational, team building, and customer relationship skills. Capable of teaching others in a positive and constructive manner. Thorough product knowledge. Advanced knowledge of regulatory and safety policies and procedures. Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory. Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate. Proficiency with email, Microsoft Office, and operations-related applications. Desired Work Experiences 18 months retail Team Member experience and 6 months of supervisory experience.