Deliver all operational aspects of the Crisis Management Process (CMP) for JPMC entities in assigned regions, ensuring consistency, timeliness, and quality. Provide decisive leadership during crisis events, applying CMP standards and procedures to guide response, escalation, and recovery. Serve as the primary GCM liaison to Site & Location Crisis Management Teams (SCM - Ts/ LCM - Ts), enhancing regional crisis preparedness and response capabilities. Collaborate with CMT leads and roster owners to maintain accurate, up-to-date global CMT rosters and ensure team readiness. Build and sustain strong relationships with key partners and stakeholders across the firm to advance the GCM product line and foster a culture of resilience. Ensure timely, accurate, and effective communication and escalation of crisis events through established crisis management channels. Lead, manage and engage in crisis management training exercises, governance activities and After-Action Reviews (AA - Rs) to drive continuous improvement and strengthen organizational resilience. Required qualifications, capabilities, and skills 6 years of experience in crisis management, emergency management, security operations center management, or a closely related field. Proven ability to lead, coordinate, and communicate effectively with cross-functional teams and senior stakeholders under high-pressure conditions. In-depth knowledge of crisis management standards, escalation protocols, and continuous improvement methodologies, with a strong track record of operational excellence and quality assurance. Demonstrated expertise in designing, implementing, and managing large-scale crisis management programs within global organizations. Experience leveraging technology platforms and tools to enhance crisis management processes and situational awareness.