Clinical: Measures and records appropriate vital signs, identifies abnormal values and reports findings to the appropriate nursing staff or medical provider. Assists with patient arrival to the clinic, schedules new and follow-up patient appointments and facilitates a smooth patient exit from clinic. Recognizes emergencies and responds appropriately in adherence to organizational policy and procedure. Provides for comfort needs of patients with consideration of age and special needs. Demonstrates a working knowledge of clinic equipment, including preparation of equipment, testing of equipment for safety prior to use on patient, cleaning and disinfecting of equipment (between patients and at clinic’s end) according to hospital policy. Maintains linens, supplies, equipment for clinic use and stocks exam rooms/tables appropriately. Properly collects, prepares, secures laboratory specimens for testing and/or transport when necessary. Documentation: Documents appropriately in the patient medical record according to established departmental guidelines. Properly navigates Electronic Medical Record to obtain laboratory and radiology results, outside medical records, updates patient demographic data and schedules follow-up appointments. Prepares safety reports when warranted or as directed by the Clinic Manager/designee. Maintains privacy of patient personal health information by ensuring computer screens are secure in the absence of medical/nursing/clinical staff. Professionalism and Support: Demonstrates honesty, promptness, dependability, courtesy and respect in interactions with patients, caregivers, customers, co-workers and staff. Consults and keeps clinic manager informed of clinic activities, requirements, and problems. Demonstrates ability to manage patient and/or co-worker complaints in a calm, positive, non-judgmental manner, and reports these events to clinic manager on a daily basis. Maintains strict patient confidentiality exemplified by discussing issues only with appropriate persons and in a place and manner. Safety and Infection Control: Implements standard and transmission-based precautions, per hospital policy. Ensures patient safety during clinic visits, per hospital policy. Reports any safety hazards or violations in patient or clinic environment to Clinic Manager or designee. Actively participates in Quality Improvement Process, including QAPI projects and EOC Rounds. Clerical Support: Participates in the clinic preparation process by gathering appropriate clinical documentation for review by the medical provider. Obtains medical records from outside facilities when needed or requested by medical provider. Scans outside correspondence into the appropriate area of the electronic medical record. Answers the telephone and routes calls promptly to the appropriate person. MINIMUM QUALIFICATIONS - Required: High School Diploma/ GED or equivalent OR 2 years of work experience. LICENSES AND CERTIFICATIONS - Basic Life Support (BLS) certification from American Heart Association. KNOWLEDGE, SKILLS, AND ABILITIES - Knowledge of general medical terminology, hospital policies and procedures and Joint Commission and HIPAA regulations. Ability to obtain and maintain accurate patient medical records. Basic computer and data entry skills MS Office applications (Word, Excel and Power Point), analytical skills to determine job priorities, multi-task and work independently. WORK SHIFT: Days (United States of America)LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary. Children’s Hospital, at the heart of LCMC Health’s incredible community of care, has been the go-to hospital for expert children’s health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children’s Hospital’s 40 specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital. Your extras. Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do. You are welcome here.