The RN Case Manager monitors and manages patient care to promote continuity of care, optimal patient outcomes, patient satisfaction, cost efficiency, and compliance. Consults regularly with nursing staff and the multidisciplinary team to evaluate patient status and appropriateness of care, including admission, length of stay, transfers, and discharge. Monitors patient and family satisfaction; responds to questions and complaints from patients, families, and payors. Leads and coordinates discharge planning, including patient transfers to other facilities and referrals to community resources; provides discharge education. Performs chart reviews to identify and address issues related to service delivery, patient outcomes and satisfaction, compliance, cost, and reimbursement. Communicates effectively with providers, payors, and ancillary services to remove barriers and ensure timely care progression. Accurately documents case management activities, plans, and outcomes. Participates in performance improvement and required continuing education. Supports department operations by working alternate shifts/units as needed; may be assigned on-call. Performs other duties as assigned. Why join us. We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. What we're looking for. Applicants should have a current Tennessee or compact state RN license and possess an associate’s degree from an accredited nursing school. Additional requirements include:Certifications: AHA Basic Life Support (BLS) within 30 days of hire. Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Experience: One-year previous experience preferred. Licenses: Must be a licensed Registered Nurse with the State of Tennessee or a licensed Registered Nurse from a Compact State with the proper Tennessee paperwork filed within 30 days of hire. Education: Associate's degree required. BSN preferred. More about Highpoint Health Winchester with Ascension Saint Thomas. Highpoint Health – Winchester with Ascension Saint Thomas is a 157-bed facility that includes 131 licensed acute care beds and 26 skilled nursing home beds. Fully accredited by The Joint Commission, the hospital offers a wide range of inpatient and outpatient services supported by a qualified and diverse medical staff. Key services include a 10-bed Intensive Care Unit (ICU), a 12-bed Geriatric Psychiatry Unit, and a 12-bed Acute Inpatient Physical Rehabilitation Unit. The facility also features a Skilled Nursing Unit, Sleep Lab, Cardiac Catheterization Lab, five Operating Rooms, and two Endoscopy Suites. Diagnostic imaging services include MRI, CT, PET/ CT, Mammography, Nuclear Medicine, Ultrasound, and X-ray. The hospital’s 13-bay Emergency Department sees more than 15,000 patient visits annually. Highpoint Health – Sewanee with Ascension Saint Thomas, located on the campus of the University of the South, is a 41-bed facility offering 21 general acute care beds and 20 skilled nursing beds. It includes a 4-bay Emergency Department that treats more than 5,000 patients each year. Known for its individualized care and strong connection to the community, the Sewanee campus provides high-quality healthcare in a setting defined by collaboration, compassion, and service. Together, the Winchester and Sewanee campuses are united in their mission of making communities healthier.