For the MA Behavioral Health Helpline, takes inbound calls, texts and chats who may be in crisis. Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others. Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual. Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria. Provides linkage follow-up as directed to assure individual accessed services. Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems. Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations. Minimum Requirements: Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences:BS/ BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. Call center experience preferred. Suicide and/or Crisis line support experience preferred. Bilingual Candidates preferred.?For candidates working in person or virtually in the below location(s), the salary - range for this specific position is $24.27/hr to $41.60/hr. Location: New York and Massachusetts. In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401 k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. - The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level:Non-Management Non-Exempt. Workshift: