This position serves as OPS Clerk for the Florida Department of Health in Suwannee County and is directly supervised by the Purchasing Manager. Responsible for securing the designated information set for the purpose of protecting confidentiality, data integrity and appropriate access, for all information, both confidential and public record, which is stored in hard copy or electronic formats. This position has been delegated back-up custodian for the front desk/reception area and medical records. Duties and responsibilities include: Receives and greets all clients/visitors and routes them to appropriate staff or location and answers routine questions. Answers a multi-line telephone system and directs calls appropriately. Schedules medical and dental appointments and make appointment reminder calls to clients prior to appointment. Maintains HMS clinic schedules as needed by canceling/modifying clinic schedules in HMS. Maintains provider calendar with clinic changes on shared site. Responsible for client demographic/financial updated in HMS with all updated forms attached in EHR (Electronic Health Record). Verifies clients’ financial eligibility including insurance is verified prior to each visit. Reviews entered billing services for accuracy and bills services to appropriate billing source. Collects fees from clients and informs them of outstanding balances at time of service and balances cash drawer daily. Responsible for scanning medical-dental records into the Electronic Health Records (EHR). Maintains an inventory of communal office and janitorial supplies. Prepares and sends Medical/ Dental records in response to records releases received. Matches records received from other providers to DOH-Suwannee records and directs them to the appropriate provider for review and scans in EHR. Receives and acts upon subpoenas for medical records by notifying DOH Attorney and acting upon their direction for responding to subpoenas. Identifies aged/duplicate medical records and prepares records for destruction by policy and procedure. Performs all other related duties as required or assigned. Required Knowledge, Skills, and Abilities: Knowledge of Microsoft Office products, Word, Excel, basic arithmetic, and basic filing practices. Ability to work independently, plan, organize and coordinate work assignments. Ability to communicate effectively and to maintain effective working relationships with others. Ability to post, balance and reconcile records, review fiscal data for accuracy and completeness. Knowledge of accounting practices, and methods of data collection. Ability to operate basic office equipment; computer, scanner, copy machine, fax machine, calculator, postage machine, and other related office equipment. Qualifications: Minimum: 2 years Microsoft Office Experience two-years cash handling experience Preferred: Experience working with electronic medical records. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: 915 NOBLES FERRY RD, LIVE OAK, FL32064 The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available: State of Florida 401(a) FICA Alternative Plan (mandatory) Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office) Workers’ Compensation (mandatory, if needed) Reemployment Assistance (Unemployment Compensation) (mandatory, if needed) Deferred Compensation (voluntary) Employee Assistance Program (voluntary) And more! For a more complete list of benefits, including monthly costs, visit Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.