The ideal candidate will work under experienced Customer Confidence & Centerstack team leadership and support the Digital Experience Quality center of excellence within Digital Product Design by:Reviewing customer feedback to identify and prioritize UX design updates for our Driver Information Displays and Touchscreens. Reviewing Product Designs and provide input on how to best integrate into the in-vehicle experience. Leverage AI (LL - Ms) to categorize multiple databases of customer feedback to identify design issues impacting our users (AI prompt development manual verification)Validation of Driver Information UX and appearance quality to ensure best UX and that implementation meets design intent. Tracking UX issues (i.e., design or defect) to closure, including documenting program status on health charts and escalating issues that are not being resolved in a timely manner. Create single prioritized list of UX and appearance quality updates for Driver Information Displays and Touchscreen Centerstacks, with input from Product Management, Engineering and Product Designers. Support new tools/processes development for early identification of issues. You'll have... Bachelor’s degree in engineering, ergonomics, interactive design or equivalent combination of relevant education and experience 3 years of experience in user interface or user interaction design . years of experience with Ford/ Lincoln Digital Experience product development or equivalent. Excellent teamwork, leadership, interpersonal and communication skills required. Even better, you may have...4 years of user interface or user interactive design experience 2 years usability testing experience 2 years concept validation experience 2 years LLM prompt engineering 2 years UX prototyping experience. Proficient with Figma, JIRA, and Microsoft Office Skills:Comfortable working on changing demands, including changing deadlines. Self-starter that is organized and has the ability to prioritize and manage multiple tasks with minimal direction. Passion for User Experience and Customer-Centered Design. Excellent teamwork, leadership, interpersonal and communication skills with high attention to details. Able to work collaboratively in a fast-paced, cross functional team environment.