Hours 8:00 am - 5:00 pm or Similar. Under general direction of IT Client Services Management Team, provides first-tier support to end-users for applications and hardware. Identifies incidents which require second-tier support and documents necessary information prior to submitting incidents to second-tier support. May interact with network services, systems administrators, server support, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to troubleshoot and resolve problems. Recommends systems modifications to reduce user problems. Maintains knowledge and technical troubleshooting skills in field of expertise. - - - Please note that this position will typically work from home (remotely) after initial training. Temporary workspaces may be available on campus for short-terms need, but are not guaranteed. Employee is responsible for following Remote Work Policy 4.4.22. Qualifications:Associate degree in Information Technology or a related field PLUS two (2) years of experience in IT support functions, PC support, or related technical experience OR High School Diploma/ GED PLUS four (4 )years of experience in IT support functions, PC support, or related technical experience. Knowledge, Skills & Abilitities:Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Outlook. Experience supporting Skype and VPN connections. Ability to work effectively in a team-oriented environment. Strong written and verbal communication skills. Preferred Qualifications:Bachelor’s degree in Information Technology or a related field plus two (2) years of experience in IT support functions, PC support, or related technical experience.