Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions. Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively. Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination. Exercise independent judgment in assigning daily job duties to achieve daily operational tasks. Helps to identify and recommend employees with proven performance for advancement. Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management. Must read, follow, model, and enforce all agency policies, procedures, and values. Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll. Eliminates wasteful practices through process improvement. Maintains a professional appearance, adhering to MERS Goodwill’s dress code. Other duties as assigned. Benefits Monthly Bonus up to $500.00 Individual and family medical benefits for full-time employees working 30 or more hours per week. Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week. Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week. 403(B) Retirement on date of hire for employees working 20 or more hours per week. 403(B) Retirement Employer Match after one year of employment for employees working 20 or more hours per week. 401(A) Retirement on date of hire for employees working 20 or more hours per week. PTO Accrual up to 15 days based on hours worked. Employee store discount Paid holidays Flexible Schedules Career Growth Opportunities MERS Missouri Goodwill is an equal-opportunity employer.