Global Account Ownership Role: Own the operational health of the global account, holding international country teams accountable to KPIs, deliverables, and timelines Act as the liaison between global leadership, client stakeholders, and in-country onsite managers Support Monthly Business Reviews (MB - Rs), including building executive-ready presentations, synthesizing data, and representing global performance Pull, analyze, and structure data across markets to identify risks, gaps, and performance trends Drive follow-ups and action tracking: maintain change logs, monitor open items, and ensure closure across regions Standardize processes, reporting, and operating rhythms between international markets and the U.S. Support global supply/demand planning, testing validation metrics, and continuous process improvement initiatives Manage client escalations with urgency, clarity, and accountability Performance Governance & Country Accountability: Translate global supply plans into executable actions across U.S. and international teams Maintain and apply standardized pricing, contracts, and SLAs with the Head of Global Operations Track, manage, and close escalations; own change logs and ensure follow-through with country leads Run Weekly Business Reviews (WB - Rs): track KPIs, enforce accountability, and drive action closure Build and deliver Monthly Business Review (MBR) materials: synthesize data, highlight risks, and define recovery plans Audit country performance and processes; identify gaps and drive corrective actions to completion Standardization & Global Alignment: Execute and enforce standardized processes, service levels, and reporting across all markets Identify inconsistencies and drive alignment with Operations, Training, and country teams Ensure adherence to global account standards through ongoing tracking and escalation Strategic Partnership Development: Support executive reviews by building materials, analyzing performance, and contributing recommendations Identify improvement and growth opportunities; develop data-backed proposals Support client forums and ensure clear follow-ups and execution Internal Leadership & Advocacy: Act as the day-to-day operator for the global account across internal teams Drive coordination across regions and ensure delivery against commitments Provide clear visibility into performance, risks, and priorities to leadership Own follow-ups and ensure actions are fully executed Required Education and Experience: Education, Licensing, and Certifications Required: Bachelor’s degree in Business Administration, International Relations, Communications, or a related field (Master’s preferred). Certifications in Account Management, Client Success, or Project Management (PMP, PRINCE 2) are a plus. Experience: 8 years in account management, operations, client success, or similar roles in multi-market environments Proven experience running business reviews (WB - Rs, MB - Rs, QB - Rs) and holding teams accountable to performance commitments Hands-on experience managing and resolving client escalations in fast-paced, high-pressure settings Track record of driving cross-market standardization and operational alignment across global programs Experience influencing internal and external stakeholders without direct authority Background in technology, autonomous vehicles, mobility, or other complex/regulated industries preferred Experience in global operations, consulting, or complex client-facing environments Required Knowledge, Skills, and Abilities (KSAs): High-ownership, execution-focused operator able to manage multiple workstreams across time zones Highly analytical; comfortable working with raw data and translating insights into clear, actionable outputs Proven ability to drive standardization and enforce operational consistency across markets Effective in cross-cultural environments; able to work across diverse teams and geographies Highly organized and self-directed; able to manage a complex global scope with minimal oversight Proficient in Google Workspace and/or Microsoft Office; comfortable with reporting and tracking tools Highly self-motivated, organized, and capable of managing a complex global portfolio with minimal oversight. Proficiency in Google Suite and/or Microsoft Office; comfortable with CRM, project tracking, and performance reporting tools. Fluency in one or more languages in addition to English is strongly preferred, given the international scope of the role.