The Thrift Store Assistant is responsible for the day-to-day operational management of the store in the absence of the Thrift Store Manager. Successfully engages customers, donors and volunteers and handles interpersonal and merchandise issues. Qualifications: - High School diploma/ GED required; some college preferred - Minimum one (1) year experience preferably in retailing, thrift, consignment and/or used merchandise sales - Experience in supervision of numerous volunteers or supervisory experience with a minimum of 20 employees preferred - Good communication (written and verbal) skills and well-developed interpersonal skills with the ability to work with and manage multiple volunteers and handle varied personalities from diverse backgrounds - Ability to work as a team member with the volunteers, Development Staff and the area’s community - Ability to develop and cultivate strong relationships with volunteer team, Development Staff and the community - Ability to strategically plan ahead and be innovative - Ability to plan and implement marketing and promotional campaigns - Ability to secure financial support from donors and community businesses - Good organizational and administrative skills - Results and goal oriented qualities helpful - Physical requirements: Position involves walking and standing, with occasional lifting of merchandise (with assistance) weighing up to 50 lbs.; ability to climb flights of stairs and move boxes/furniture on an ongoing basis - Ability to use Microsoft Word, Excel and Internet technologies. Competencies: - Satisfactorily complete competency requirements for this position. Responsibilities of all employees: - Represent the Company professionally at all times through care delivered and/or services provided to all clients. - Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. - Comply with Company policies, procedures and standard practices. - Observe the Company's health, safety and security practices. - Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. - Use resources in a fiscally responsible manner. - Promote the Company through participation in community and professional organizations. - Participate proactively in improving performance at the organizational, departmental and individual levels. - Improve own professional knowledge and skill level. - Advance electronic media skills. - Support Company research and educational activities. - Share expertise with co-workers both formally and informally. - Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: - Assists in the implementation of daily procedures to open and close the store; implements sales strategies to ensure the customer experience is maximized while conflicts are mitigated. - Promotes a positive influence throughout the store including the receiving room, stock room, break room and sales floor. - When necessary, oversees back office functions including, but not limited to, processing cash transactions, creating bank deposits, reporting, and auditing customer transactions. - Collaboratively ensures the timely pick-up and delivery of donations. - Assists in the receiving of merchandise ensuring each item is properly processed and placed in the store. - Working with store staff and volunteers, ensures regular store maintenance is performed to establish a pleasant and safe retail environment to maximize the shopping experience. - Supports volunteers on the sales floor with customer conflicts, pricing issues, etc. - Responsible for effectively managing, training, guiding, communicating with, scheduling and organizing the store’s volunteer work force which may surpass 20 volunteers each day. - Promotes and is knowledgeable about Company programs and services. - Implements strategies, programs and activities as selected by the Foundation Executive Director and/or the Director of Thrift Stores. - Performs other duties as assigned. Compensation Pay Range: $16.96 - $25.24