The Opportunity:In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Location: Cambridge, MA - Shift: Monday–Friday, 7:30 AM–4:00 PM - Salary range: $80,000–$90,000, with eligibility for a 5% annual ICP bonus. Benefits:Health & Wellness. Comprehensive Medical, Dental, and Vision coverage. Wellness programs. Eligible for medical coverage starting Day 1 Time Off. Paid Time Off (PTO)Company-paid holidays. Choice holidays. Financial Well-Being. Flexible Spending Account (FSA) and Health Savings Account (HSA)Commuter benefits 401(k) retirement plan. Tuition assistance. Employee Stock Purchase Plan discount. QUALIFICATIONS Required Education: Bachelor's degree in life sciences, chemistry, biology or related field required; Associate degree with relevant experience considered Experience: 5-7 years of experience in scientific support, laboratory operations, cleanroom, or regulated environments 2-3 years of formal supervisory experience with direct reports and full performance management responsibility Documented experience leading operational or work method improvement initiatives Experience with Gx. P documentation and customer-embedded services Technical Skills: Proficient knowledge of scientific support activities Intermediate Excel, including pivot tables and data analysis Proficiency with scheduling, timekeeping, and service tracking systems Working knowledge of continuous improvement methodologies (Lean, Six Sigma) Certifications and Licenses: OSHA 30 General Industry required Gx. P training required Biosafety training (BSL-1 and BSL-2 as applicable) Preferred Education: Bachelor's degree in life sciences field preferred; Master's considered a plus Experience: 7 years of scientific support experience 4 years of formal supervisory experience Experience in pharmaceutical, biotech, or medical device client environments Prior experience as a scientific coordinator or specialist lead Technical Skills: Power BI, Tableau, or advanced Excel capability Lean Six Sigma Green Belt Experience with Workday, Kronos, or UKG timekeeping systems Certifications and Licenses: Lean Six Sigma Green Belt RCRA Hazardous Waste Generator First Aid and CPR certification Advanced biosafety training MAJOR JOB DUTIES AND RESPONSIBILITIES (Listed in order of importance.) Site Team Leadership and Daily Operations Oversee the day-to-day execution of onsite scientific support objectives at customer facilities Supervise the team of scientific support associates, ensuring productivity and delivery of high-level scientific support services Set daily, weekly, and monthly operational priorities aligned to site and account plans Conduct daily team huddles and regular operations reviews Monitor real-time performance and adjust resources to maintain service levels Serve as first-level escalation contact for site operational issues Actively contribute on the floor when coverage or volume demands require hands-on support Performance Management and Team Development Conduct performance reviews, goal setting, and development conversations on the Avantor HR cycle Identify and develop high-potential associates; maintain an active advancement pipeline Deliver regular one-on-one coaching, including real-time feedback and formal conversations Lead or support hiring for B-band openings within scope Partner with HR on performance improvement plans, progressive discipline, and complex employee relations Recognize strong performance formally and informally; nominate for awards and advancement Operational Priority Setting and Work Review Set operational priorities for the team based on customer commitments and account plans Review completed work and provide feedback to accomplish plans and deliver results effectively Verify Gx. P documentation accuracy and completeness for team output Track team productivity, quality, and service level metrics Communicate progress, gaps, and recovery plans to the Operations Manager Work Method Improvement Identify opportunities to refine or enhance work methods Implement adjustments to improve efficiency and the overall effectiveness of scientific support operations Pilot workflow changes; document and institutionalize successful improvements Partner with peer supervisors on cross-site standardization Track and report improvement outcomes on productivity, quality, and customer satisfaction Customer Issue Resolution Resolve challenges like customer issues within the scope of the services provided Analyze relevant data and factors to develop informed solutions Capture, log, and respond to customer feedback within defined service level commitments Escalate issues exceeding scope with developed root cause analysis and proposed corrective actions Lead complaint investigation and CAPA implementation in partnership with Quality teams Communication and Stakeholder Engagement Facilitate communication with external customers and internal teams Ensure mutual understanding and engagement across disciplines Serve as the primary day-to-day relationship holder with the customer site leadership Lead regular operational reviews with customer stakeholders Participate in customer audits and regulatory inspections as site operational lead Collaborative Environment Leadership Encourage a collaborative environment, supporting team members in achieving objectives Foster alignment with broader scientific support services initiatives Build cross-functional relationships across scientific support and Lab Ops teams. Champion Avantor values, recognition practices, and inclusive leadership Support continuous improvement and engagement initiatives Safety, Quality, and Compliance Oversight Own site-level safety performance, including incident investigation and CAPA implementation Conduct documented safety walk-throughs at a defined frequency Ensure all training certifications are current across the team Participate in internal Avantor quality audits and client compliance reviews Lead team engagement in hazard identification and near-miss reporting Workforce Planning and Administrative Support Partner with the Operations Manager on staffing plans and schedule design Review and approve timecards, overtime, and PTO requests within authority Monitor labor hours, overtime trends, and productivity metrics Maintain personnel records, training documentation, and performance files Support new business and expansion activities with site operational input