The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a vacant Tax Information Specialist 1 (TIS 1) position in Tacoma, WA. The TIS 1 is part of Revenue's "front line" of taxpayer service, providing accurate and quick assistance with business registration and reporting requirements. The hiring manager may start screening applicants as early as May 14, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ , people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work. We invite you to review the opportunity details below and forward this message to others you feel may be qualified. Duties We are seeking a dynamic customer service professional with a strong work ethic who will serve taxpayers by educating, interpreting, and providing instruction on Washington State tax laws, rules and reporting. Some additional functions of the job include:Opening accounts and issuing Unified Business Identifier numbers for new businesses, collecting application fees and assisting with working family tax credit applications. Completing Use Tax Declarations and Use Tax Returns by determining eligibility for exemptions or assessment of Use Tax on motor vehicles, vessels, and aircraft. Receiving, recording and accounting for monies and checks received in payment of tax returns, tax warrants, invoices and applications. Filing legal documents with courts. A successful candidate will:Possess critical use of customer service skills with an expert ability to prioritize and resolve numerous situations simultaneously. Become proficient in state tax laws and rules to advise customers on their rights and responsibilities as a taxpayer. Identify a customer's issue, and quickly be able to find a logical way to assist the customer. Qualifications The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Written Communication, Verbal Communication, Research, Analysis, and Problem Solving, Interpersonal Skills, Planning and Organization, Technology and Applications, and Fiscal Accountability. The ideal candidate will possess a combination of knowledge, skills, and abilities below:Written communication: Consistently follows standardized rules of language regarding spelling, punctuation, grammar, word usage, sentence structure, and composition. Composes clear, direct, and succinct written messages that effectively convey ideas or information to the intended reader. Recognizes when language requires adjustment to achieve understanding by differing readers and easily rewords messages accordingly. Verbal Communication: Interacts with and reads the audience, recognizes problems, and adjusts the language, tone, pace, volume, etc. as necessary to ensure audience understanding. Explains or presents information in a clear, concise, logical manner that achieves understanding of the intended message. Asks questions to confirm understanding of the customer when assisting them in person or over the phone. Research, Analysis, and Problem Solving: Thinks through all facets of an issue and demonstrates attention to detail. Analyzes complex business activities by interpreting and applying rules, laws and other applicable research material. Develops insights and applies innovative solutions beyond those traditionally considered. Recognizes, defines, and solves problems by analyzing relevant information and encouraging alternative solutions. Interpersonal Skills: Calmly listens, assesses, and clarifies problems and responds effectively with options to customers who may be angry, confused, upset or uncooperative. Works cooperatively with other team members and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information among team members. Maintains confidentiality and demonstrates ethical behavior. Planning and Organization: Organizes and prioritizes work, devoting adequate time and attention to individual tasks. Remains focused on tasks, working efficiently, and handling interruptions appropriately. Shows ability to respond to changing demands. Technology and Applications: Inputs and updates data. Create documents utilizing word processing, database, spreadsheet, electronic communications or other specialized software applications. Fiscal Accountability: Acts with care and attention to detail when handling cash, including checks and other forms of currency. Consistently adheres to all internal control procedures designed to prevent and detect theft or misuse of funds. Employs precision and attention to detail when entering or calculating fiscal data, recognizing when results of calculations look wrong and understand how to correct errors. The ability to take action to learn and grow:This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington. The ability to take action to meet the needs of others:This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve. Uses an equity & inclusive approach:Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups, by actively identifying and removing inequitable barriers. Please note that this position requires the ability to work 8:00 a.m. to 5:00 p.m. Monday through Friday. To be considered. Please complete your online profile in detail, because it will serve as your initial resume. Please attach a letter of interest describing your specific qualifications for this position. Provide three professional references. This position functions within a fast-paced, complex environment in which interpersonal and self-management skills and communication are essential. Throughout our selection process, we will also be evaluating candidates for behavioral attributes and technical skills to succeed in this environment. - Note - Incomplete applications or applications received without these materials may be disqualified. To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment. Questions? Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty of finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.