Randstad is seeking a high-caliber Product Manager, Loyalty & Retention to join a premier client in the transportation and travel sector based in Washington, D.C. This is a critical execution-focused role designed to serve as the bridge between the Loyalty Strategy team and technical engineering squads, primarily focusing on "building the engine" that powers member engagement. Operating within a Senior PM Project Manager labor category, you w[ "Technical Translation: Convert defined loyalty strategies (earn/burn mechanics, tier structures, and incentives) into clear, actionable technical requirements and user stories for engineering teams. Engine Optimization: Act as the primary product owner for back-end loyalty systems, ensuring the technical architecture supports seamless member experiences and data integrity. Delivery & Execution: Lead day-to-day agile ceremonies, including backlog grooming, sprint planning, and release coordination, to ensure loyalty enhancements are launched on schedule. Cross-Functional Collaboration: Partner closely with the Director of Loyalty and the Director of Product Management to align technical output with organizational KPIs like enrollment and trip frequency. Data-Driven Iteration: Monitor loyalty program dashboards and experimentation results to optimize feature performance and identify technical bottlenecks in the member lifecycle." ][ "Loyalty Expertise: Extensive experience managing loyalty programs, rewards ecosystems, or retention-focused digital products, preferably including a major program redesign for a large corporation.\r\n\r\n. Systems Thinking: Strong background in \"back-end\" product management with a deep understanding of APIs, data logic, and how technical systems drive customer behavior.\r\n\r\n. Agile Proficiency: Hands-on experience in backlog management and sprint execution within complex technical environments.\r\n\r\n. Stakeholder Mastery: Proven ability to manage expectations across Marketing, Finance, and Engineering teams to drive shared outcomes.\r\n\r\n. Industry Background: While travel industry experience is not required, experience in high-volume industries like Retail, Hospitality, or Fin. Tech is highly valued." ]