This role will act as a senior liaison between business stakeholders and technical teams to implement and enhance Guidewire and related core systems. This role is focused on the customer’s digital journey, supporting the experience across Shelter Insurance’s website and mobile application. They will work behind the scenes to optimize the technology and systems that drive self-service, ensuring customers can interact with our brand seamlessly and with the quality they trust. This role is responsible for translating business goals into clear requirements for internal teams and third-party vendors, analyzing and documents processes, and recommending system updates. What We're Looking For: Bachelor’s degree or equivalent experience preferred. Experience in claims, underwriting, marketing, actuarial, compliance, or operations within the property and casualty insurance industry. Experience with Guidewire Cloud .-4 years of experience in process analysis, including experience with Guidewire platforms. Knowledge of property and casualty products; policy, billing, and claims lifecycle processes; and core systems. Experience with Agile teams and tools such as Jira. Strong analytical, problem-solving, and communication skills; uses data analysis tools to support recommendations and explore opportunities. Thrives in a fast-paced environment and collaborates effectively across teams. Exemplifies superior time management and meets deadlines. Guidewire Associate Business Analyst certification preferred; or willingness to pursue within the first two years. Expertise in digital customer experience, websites and mobile-first business strategies. Ability to perform advanced functions of the job, with or without a reasonable accommodation.