As a C - Caa. S/ C - PaaS Solutions Engineer your primary responsibility is to provide technical guidance and presales engineering support for Cisco Customer Engagement sales pursuits for customers in the Enterprise. Key Responsibilities - Key collaborator and technical contributor on a stellar team of Presales Architects. - Support a matrix of C - Caa. S Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development. - Promote the business and technical value of C - Caa. S, C - PaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings. - Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes. - Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies. - Support proof of concept or trial motions in support of customer outcome and technical closure. Minimum Qualifications - You have at least 4 years of Consulting or Pre-Sales Engineering experience. - You have deep technical acumen and foundational knowledge of C - Caa. S, C - PaaS and/or other cloud-based communication technologies in a presales capacity. - You have a deep technical understanding of the Contact Center field – on-prem and cloud. Preferred Qualifications - Experience consulting with customers through premise based to cloud migrations. - Experience with AI, CRM, WFO, Customer Journey as a Service.