Patient Scheduling & Coordination:Schedule patient appointments across multiple facilities using Epic. Coordinate complex provider schedules and multi-appointment workflows. Arrange interpreter services and reschedule canceled appointments promptly. Medical Records & Documentation:Retrieve and organize medical records, lab results, and radiology reports. Respond to requests for medical documentation (e.g., letters of necessity, school letters). Patient Communication & Support:Answer patient and family inquiries regarding appointments. Schedule follow-up visits and testing, ensuring timely and courteous service. Insurance & Financial Knowledge:Demonstrate thorough understanding of HMO, managed care, and third-party payers. Assist patients with financial services and resources as needed. Operational Support:Troubleshoot workflow issues and implement resolutions in collaboration with practice management. Support special projects related to compliance, operations improvement, and insurer obligations. Qualifications. Education. High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Experience-Office experience 3-5 years required, preferably in a healthcare setting. Knowledge, Skills and Abilities- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.- Managing one's own time.- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.- Ability to proofread and edit written documents. Demonstrated ability to work independently, with limited supervision, resolve issues, be organized, attentive to detail and achieve outcomes within the team. Demonstrates effective interpersonal and communication skills. Effectively interacts with all levels of management. Demonstrates knowledge of HIPAA Confidentiality and Privacy policies. Demonstrates an understanding of Disaster protocols to include: fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.