Investigating complaints of alleged violations of Florida Statutes and Rules involving the Real Estate professions under the jurisdiction of the Division of Real Estate. - Interviewing complainants, subjects, and appropriate witnesses. - Performing audits of real estate broker and brokerage escrow accounts. - Collection evidence and reviewing court records and other essential documents. - Preparing and serving notices to cease and desist, notices of non-compliance, and citations. - Preparing comprehensive, organized, chronological reports of final and supplemental investigations. - Consulting with, assisting, and acting as a liaison between the Division of Real Estate and the public, governmental agencies, and other Divisions within the Department. - Referring cases to appropriate regulatory and/or criminal agencies as required. - Building and maintaining collaborative networks with local authorities and professional organizations. - Submitting required reports (vehicle, time and attendance, etc.) in accordance with department and division policies and procedures. - Testifying at criminal, civil, and administrative hearings and depositions, and consulting with Division attorneys in preparation for hearings as needed. - Scanning and indexing documents into the Department’s document imaging system. Knowledge, Skills, and Abilities: - Proficiency in working with Adobe and Microsoft Office Suite including Word, Excel, PowerPoint and Outlook. - Skilled in customer service with the ability to identify customer concerns and refer as appropriate to ensure a satisfactory resolution. - Ability to gather and analyze information, including Florida Statutes, and apply sound reasoning in arriving at conclusions. - Ability to notice and address details to ensure accuracy, quality and thoroughness in work. - Ability to prioritize work to meet deadlines. - Ability to represent the Division and communicate effectively and professionally both verbally and in writing. - Ability to work independently and manage multiple tasks simultaneously. - Ability to maintain strict confidentiality and handle sensitive information. - Ability to establish and maintain effective working relationships with coworkers, supervising personnel, Department stakeholders and the public. Minimum Requirements: - A minimum of 3-5 years of professional work experience in an organization performing regulatory investigations, licensing, insurance, banking, accounting, financial, legal, or criminal justice work. - A valid driver license. Preferred: Preference may be given to bilingual candidates and / or those having DBPR experience, real estate experience, investigative experience, and / or 2 to 4 years of college level course work. The Benefits of Working for the State of Florida: “Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: - State of Florida retirement package: 3% employee contribution required. - Nine annual paid holidays and one personal holiday - Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida - Ability to earn up to 104 hours of paid sick leave annually. - The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees. - The State of Florida provides a $25,000 life insurance policy to eligible employees. - Additional supplemental insurance policies are available for dental, vision, hospital supplements, cancer, etc. - Tax deferred medical and childcare reimbursement accounts are available. - Tuition waiver program to attend an approved State of Florida College or University For additional benefit information, please visit the following website: - - - Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. - - - Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. NOTE: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287. The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.