We are a leading innovator in the renewable energy sector, committed to making sustainable power accessible to homeowners across the nation. As a forward-thinking company in the solar space, we pride ourselves on delivering high-quality green energy solutions and fostering long-term relationships with our clients. We are currently expanding our remote support team to ensure our customers receive top-tier assistance seven days a week.salary: $25 - &#x 2[ "The Daily Mission - Must have experience working in the Solar Energy Sector.\n\n\n\t. Act as the primary point of contact, managing a high volume of inbound calls with professionalism, empathy, and a solution-oriented mindset.\n\t. Maintain meticulous records of all customer interactions, case notes, and resolutions within our CRM system.\n\t. Identify, troubleshoot, and resolve complex solar-related inquiries at the first point of contact whenever possible.\n\t. Collaborate closely with Sales, Operations, and Billing departments to bridge communication gaps and resolve multifaceted issues.\n\n\n. What You'll Bring to the Table\n\n\n\t 2 years of direct experience in the solar energy sector is required to navigate industry-specific inquiries.\n\t. Proficiency in CRM platforms and the ability to handle a remote-based environment\n\t. A record of meeting or exceeding KPIs such as First Contact Resolution (FCR), CSAT scores, and handle times.\n\n\n. Why Join Us?\n\n\n\t. Earn a generous hourly rate between $25.00 - $32.00/hr, depending on your depth of experience.\n\t. Enjoy the flexibility of a 100% work-from-home environment.\n\t. Join a 6-month contract with potential for extensions based on performance and business needs.\n\t. Both Monday-Friday and Wednesday-Sunday shifts available to support our 7-day operations.\n\n" ][ "Experience. Experienced 2 years. Education. High School (required)" ]