The Patient Access Svc Sr oversees the daily processes of specific work units within the Admitting and Registration Department. The lead partners closely with the Patient Access Supervisors to provide leadership coverage and presence to the registration and admissions work units in the hospital divisions. This individual is responsible for ensuring the effective processes through organizing, scheduling, and monitoring department workload. In addition, this individual will monitor work quality and productivity metrics and coordinate training as needed. The Lead will serve as the first line of escalation for staff questions on workflows and processes. The incumbent is responsible for training new staff, assisting in the planning and development of training materials, assisting in the development and implementation of quality assurance processes, and serving as a go-to resource to staff. This individual will be responsible for ensuring the effective operations of the day-to-day activities of Registration and Admissions. This person will identify areas for improvements and develop plans for improving the quality of these processes. This position is customer service driven and the incumbent must have the ability to effectively promote positive customer service while working in a highly stressful and complex environment. The Lead can quickly assess an urgent situation and provide issue resolution and de-escalation. Internal Employee Being Considered. Skills / Knowledge / Abilities Decision-making, problem-solving, time management, communication, team building, conflict management and leadership skills. Does this position have supervisory responsibilities? No Preferred Education/ Experience Five (5) years experience in a patient access, healthcare revenue cycle or clinic operations role with progressive leadership responsibilities preferred Deadline to Apply 05/14/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.