Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis. About the role:The Spa Coordinator plays an integral role in the success and day-to-day operations of the Four Seasons Spa and Fitness Center. As the winner of Missouri’s Best Hotel Spa Award in 2024, we are committed to delivering exceptional service and maintaining state-of-the-art facilities. The Spa Coordinator is responsible for proactively welcoming guests and assisting with all inquiries. They should possess a solid knowledge of all treatments, products, and services, and be able to confidently assist guests with accurate recommendations. The spa embodies all Four Seasons cultural values while maintaining established standards, with professionalism expected at all times. This role reports to the Spa Manager and is overseen by the Senior Spa Director. What you will do:Customer Service: Maintaining a welcoming, helpful, and relaxing environment for every guest Technology: Answering phone calls and responding to chats and emails through our unique computer systems Spa Merchandise: Understanding our services, products, and treatments to provide informed recommendations to our guests Communication/ Teamwork: Collaborating with team members to ensure guests are always taken care of?What you bring: Ability to work in a fast-paced environment while maintaining strong attention to detail. Passion for service and hospitality. Ability to maintain and maximize the use of time within the treatment schedule. Excellent customer service skills to ensure guests have the best experience possible. Experience in a similar role with a luxury/upscale/full-service Spa is a plus?Schedule & Hours: This is a full-time position. The working hours will primarily be mornings, afternoons, and evenings during weekdays and weekends. What we offer: Four Seasons believes in offering the best to the best when it comes to employee benefits! - Lucrative salary! - Excellent benefits package that includes: Medical, Dental, Vision and 401 K with employer matching all starting at 30 days! - Time off plans starting at day of hire! - An opportunity to be a part of a cohesive team in an inclusive work environment! - Complimentary and discounted hotel stays around the world! - Wellbeing and mental health initiatives and focused company! - Embracement and promotion of diversity in our workplace! - Complimentary employee meals and beverages!