The Group Services Agent will work in the office processing group reservations, answering group phone lines, emails and conducting youth group safety orientations. This position also involves assisting the ticket booth with the selling and scanning of tickets, and boarding and off-loading of guests, as needed. This person will also troubleshoot ticket issues, and assist groups who arrive at Pier 33 Alcatraz Landing without reservations. Full company-paid benefits with $0 employee-paid premiums. 401 k match. 11 paid holidays. Duties and Responsibilities: Provide excellent customer service Answer group-dedicated phone lines to assist guests and tour operators with securing reservations Monitor and respond to group and tour operator emails. Print and file all documents Email interested groups and tour operator's appropriate reservation forms Process and email group and tour operator reservation confirmations Conduct safety orientations for all youth groups Assist with ticket sales for individual guests, as needed Troubleshoot any ticketing discrepancies Contact the National Park Service if groups arrive late (with supervisor/manager approval) When handling transactions, use responsible POS system techniques, skills, and oversight, as trained Additional job duties as assigned Requirements & Qualifications: Two years guest service/hospitality or marketing/sales experience required Proficiency in Microsoft Word, Excel, Outlook, Google Docs and Gmail Knowledge of another language in addition to English is preferred Must possess or be willing to obtain a TWIC Card (Transportation Workers Identification Card) #Alcatraz. City. Cruises Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.