Responds to telephone calls and requests from hospital guests. Communicates via automation and/or phone with staff in respective service area to assign calls. Maintains dispatch log. ESSENTIAL FUNCTIONS:Answers telephones, routes callers, takes messages and provides routine information to callers. Confers with caller to gather information needed to expedite prompt resolution of requested service; exercises judgment as to the urgency/nature of calls and directs them to appropriate personnel. Maintains current knowledge of hospital department functions and direct call response to appropriate source for resolution. Inputs call data into automated system to communicate work order with responsible department for call resolution. Creates and communicates status reports in accordance with department standards. Answers and transfers all incoming and in-house calls placed through assigned position. Pages staff and resident physicians, hospital personnel, public, and all emergency codes. Monitors and silences speaker scanner; monitors and responds to priority telephone calls; monitors and resets fire alarm; monitors tube system and responds. Operates multiple computer systems. Monitors response notifications to initiate higher-level intervention when turnaround time expectations have not been met. Notifies nursing staff of guests’ medically related requests. Creates and maintains necessary call records. - Performs related duties as assigned. MINIMUM QUALIFICATIONS:EDUCATION: High school diploma or general education degree (GED) preferred. EXPERIENCE: One (1) year of TMCH transportation experience OR two (2) years of transportation experience OR one (1) year of customer service experience. LICENSURE OR CERTIFICATION: None required. KNOWLEDGE, SKILLS, AND ABILITIES: - Knowledge of safety practices used in the transporting of personnel or merchandise. - Skill in following directions and maintaining work documentation. - Ability to read or listen and comprehend simple instructions, short correspondence, and memos. - Ability to write simple correspondence. - Ability to organize thoughts and speak effectively with employees, colleagues, and customers. - Ability to add and subtract two-digit numbers. - Ability to read a clock and accurately document time. - Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. - Ability to solve problems involving several concrete variables in standardized situations.