This role is critical to day-to-day support operations, driving technical resolution and maintaining high-quality service for our Automatic License Plate Recognition (ALPR) technology. We are looking for a high-energy, self-directed individual with strong analytical skills and a passion for solving complex technical challenges. Core Responsibilities. Incident Management: Serve as the primary point of contact for technical support, managing the end-to-end lifecycle of incidents via phone and email to ensure a return to normal service levels. Technical Triage & Escalation: Execute initial triage, document resolution efforts, and use functional escalation processes to resolve outages within established timeframes. Knowledge Leadership: Implement known solutions via existing documentation and author new knowledge base articles to improve future problem-solving efficiency. Process Improvement: Contribute to the development of operational policies and maintain data integrity across various database systems to ensure high-quality service delivery. SLA Compliance: Respond to and resolve customer incidents in a timely manner, ensuring all performance metrics and Service Level Agreements (SLAs) are consistently met. Collaborative Partnership: Build and maintain professional relationships across functional lines to support internal and external stakeholders seamlessly. Continuous Learning: Stay current on all system applications and participate in ongoing training to maintain expertise in Motorola Quality and Security practices. Qualifications 1 years of experience in a technical support or engineering role. High School Diploma. Ability to obtain required security clearances as mandated by the company and customers. Highly Preferred Skills. Experience in remote technical support environments and foundational knowledge of ITIL. Familiarity with Information Security, communication networks, and WAN/ LAN/ Router architecture. Proficiency in Windows, G Suite, or equivalent productivity platforms. Industry certifications such as A , Network , or Security . Direct experience with ALPR or similar Vehicle Intelligence technologies. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $45,000- $52,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.#LI-DB 1 Basic Requirements. High School Diploma 1 years of experience in a technical support or engineering role. Must be able to obtain background clearance as required by government customer. Travel Requirements. Under 10%Relocation Provided. None. Position Type. Experienced. Referral Payment Plan. Yes.