The Incident Commander I coordinates major incident responses, maintains stakeholder communication during service-impacting events, and facilitates resolutions in compliance with Service Level Agreements (SLAs). This role operates on a weekly rotating on-call schedule and requires a hybrid presence (two days per week) at the Allen, TX, office. Key Responsibilities & Qualifications. Lead Incident Response: Assemble technical triage bridges and direct outage recovery efforts with a focus on improving MTTR and MTRD. Stakeholder Communication: Prepare clear, timely written and verbal incident updates for internal teams, external customers, and regulatory commissions. Post-Incident Analysis: Participate in Root Cause Analysis (RCA) discussions and collaborate with third-party vendors to resolve chronic service delivery issues. Strategic Decision-Making: Use critical thinking and independent judgment to assess complex situations and define immediate courses of action. Technical Proficiency: Maintain a working knowledge of computer systems, network components, and telecommunications jargon to lead technical teams effectively. Professional Experience: 1 years of Incident Management experience within an ITIL-based ITSM organization. Leadership & Influence: Demonstrated ability to direct others during high-pressure scenarios; ITIL Foundation (v 3/v 4) certification is preferred. Target Base Salary Range: $70,000- 78,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.#LI-DB 1 Basic Requirements. High School Diploma 1 years of Incident management or Incident Commander experience Travel Requirements. Under 10%Relocation Provided. None. Position Type. Experienced. Referral Payment Plan. No.