Counsel clients & agents on insurance needs Identify gaps in coverage and make recommendations to address them Effectively navigate multiple systems/applications to research, analyze and resolve client inquires and policy changes Work effectively in a team setting using professional interpersonal and communication skills Maintain performance and quality standards Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedure while processing work and meeting/exceeding service performance and quality standards. Complete assigned work and other duties as assigned Must be willing to work a M-F shift during hours of operation between 8 am EST and 8 pm EST and the occasional ½ day on a Saturday. An active Property & Casualty insurance license is required; if you do not possess one, the company will provide an opportunity to study and obtain during training. Associate degree or equivalent industry experience. Personal lines operations, agency, underwriting and/or marketing experience. Ability to drive results and innovate in a fast-paced environment. Excellent client service skills, including oral and written communication. Proficiency with Microsoft Office, specifically Word and Excel. Excellent organization skills and ability to multi-task. Ability to work independently in areas without defined workflows, as well as in a team environment. Ability to handle multiple priorities within strict time constraints