Under limited direction, provides management and employee groups advanced journey-level professional human resources (HR) support on a broad range of HR issues and decisions, primarily in matters that require independent discretion. Responsible for the implementation of services and programs in one or more areas of HR. Duties, Functions and Responsibilities:Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Collaborates and serves as strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support. Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved. Advises and influences management in making sound HR-related decisions. Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures. Interprets and provides guidance on, and interpretation of, applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives. Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed. Provides training to managers and supervisors on HR topics and procedures. Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development. Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; and develops, monitors, and implements information tracking systems. Responsibilities - Supervisor and/or Leadership Exercised:May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills, and Abilities:Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Federal, State, and Local laws and ordinances governing personnel activities. Knowledge of City practices, policies, and procedures. Knowledge and practices of HR program administration and management. Knowledge of practices and methods of coaching and leading the work of others. Knowledge of principles and applications of critical thinking and analysis. Knowledge of customer service principles. Skill in overseeing the maintenance of HR program/process documentation, data, schedules, records, and files. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to coordinate deadlines, prioritize work demands and assign/monitor work performed. Ability to handle hostility, conflict, and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to develop and maintain knowledge in assigned specialized HR areas. Ability to establish and maintain good working relationships with other City employees and the public. Minimum Qualifications:Graduation with a Bachelor’s degree from an accredited college or university in related field, plus four (4) years of HR experienceOne (1) additional year of experience may substitute for the education up to the maximum of four (4) years. Licenses and Certifications Required:None. Preferred Qualifications:Experience gathering, analyzing, and interpreting key statistics, with the ability to translate the raw data into usable information/metrics for the organization, and the ability to recommend modifications to ensure compliance with company objectives while applying industry best practices. Experience interviewing personnel/facilitating working groups to document current business practices, weaknesses, and objectives. Experience in employee complaint resolution and in conducting workplace investigations regarding discrimination, harassment, sexual harassment, employee conduct, and/or retaliation. Experience in conflict resolution strategies, including de-escalation, facilitating crucial conversations, mediation, and/or alternative dispute resolution. Employee Relations experience to include working with internal and external stakeholders to ensure fair and consistent interpretation and application of policy and procedure, advising management on such federal laws as FMLA, ADA, Title VII, ADEA, USERRA, and FLSA, and overseeing workplace investigations regarding discrimination, harassment, and/or sexual harassment. Ability to travel to more than one work location.