Include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners. Assigned Shift: 8 hour shifts, 5 days a week, 10:30 AM to 7:00 PM (CST) with weekends off. We offer a base rate of $15.00/hour incentives based on your quality scores - paid weekly. 9-week full-time training shift: Monday to Friday, 8:00 AM to 4:30 PM (CST), 5 days a week. Commitment to all training days is mandatory; no absences are permitted during this period. This role is required to participate in a shift bid twice a year to change schedules during our business hours of 7 am-7 pm CST. You must be available to work any shift between our business hours. After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services. Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems. Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions. Proactively provide feedback to Quality and Training to help keep training processes and materials updated. Adhere to safety policies and procedures to ensure a safe work environment for all. Support other parts of the business, such as directed. Other duties as assigned. What You'll Bring to Our Team. One-year relevant working experience in a customer service or sales environment. Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues. Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner. Requires a high degree of concentration and attention to detail to manage daily activity. Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization. Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products. Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities. Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once. Ability to effectively work at home. Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens. Requirements for Remote Work Environment Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues. Soft Skills Passion for helping customers and problem-solving Flexible with the ability to take direction from management yet work independently to achieve goals Active listening skills and the ability to ask questions Conflict resolution skills; negotiation skills; and time management skills Flexibility, being the ability to adapt to change. Critical thinking skills Desire to work in a team environment towards common goals Ability to remain calm and show empathy while handling challenging customer concerns Requirements for Remote Work Environment Dedicated distraction free work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)WFH environment with lighting and climate-controlled temperatures. A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues. Internet Speed Requirements: Ping 50 Mbps or lower. Download 50 Mbps or higher. Upload 15 Mbps or higher.