Where You'll Make an Impact:Greet guests with a smile and a warm welcome. Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items. Be able to explain the rules, regulations, and code of conduct for the casino and hotels. Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries. Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management. Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes. Respond to medical or fire emergencies, such as sick or injured guests. Staff the Employee/ Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities. Monitor guest and team member passage in and out of restaurants and gaming areas. Control traffic congestion in the valet and parking areas. Write and investigate first reports of injury when applicable. Assist in transporting money, chips, tokens, and markers. Responsible for checking for and reporting safety hazards. Ensure the safety and security of all guests and team members. Skills to Help You to Succeed! Ability to read/write memos and reports. Ability to answer telephones in a professional manner. Ability to multitask. De-escalation skills. Ability to demonstrate empathy to patrons. Good customer service skills. Must have a valid driver's license. Ability to perform duties under frequent time pressure in an interruptive environment. Ability to be alert at all times. Dexterity will be required to perform day-to-day activities and during an emergency. Qualifications Must-Haves:High school diploma or GED equivalent is preferred. Zero (0) to two (2) years' experience in security with a focus on guest service is preferred. Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency. Physical Requirements. Ability to stand and walk for extended periods of time. Ability to ascend and descend stairs. Ability to work in extreme temperatures (both hot and cold). Ability to lift up to 50 lbs.