The Intern, Information Technology (BA Application Support) supports assigned projects by testing, documenting, and addressing issues with the application before new features are in the hands of users. This role will also serve to be an expert in the company's IT application so that documentation of how to use the application can be written, communicated, and used for training new users. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Serves as a conduit between business analysts and the software development team to identify and document issues seen in the application before features are in the hands of a user. Assists with software release management by writing release notes, documenting changes, establishing release dates, and maintaining cross team communication amongst software developers and BA’s. Develops issue specifications according to standard templates using natural language. Performs software QA duties to build test plans and cases based on user functional requirements and apply those at set intervals in the development process to verify the software is meeting those requirements. Evaluates information gathered from multiple sources, reconciles conflicts, translates high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from actual underlying needs. Creates and presents application documentation to be used internally and by new users to effectively learn the system. Recommends changes to technological processes to increase effectiveness for end users. Assesses and documents low-risk area requirements, makes recommendations, and advises on possible options, risks, and costs. Communicates and collaborates with external and internal contacts to analyze information needs and functional requirements and delivers the following products as needed: Functional requirements, Business Requirements Document, Use Cases, GUI, Screen, and Interface designs. Performs other duties as assigned by management. EDUCATION AND FORMAL TRAINING - Bachelor's degree required. Experience in an IT related field preferred KNOWLEDGE, SKILLS, AND ABILITY - Intermediate knowledge in Microsoft applications including Word, Excel, Visio, and Outlook. Basic knowledge of generating process documentation Excellent analytical and problem-solving skills. Detail-oriented and have excellent follow-through. Strong written and verbal communication skills