Have the ability to work in a highly stressful environment that deals with frequent suicidal callers. Assesses each caller's presenting problem, support systems, coping skills and level of emergency to determine appropriate intervention. Document all information in appropriate client case. Can effectively deescalate a client in crisis, over the phone. Develop a rapport with client and maintain objectivity and demeanor on the phone. Effectively triage a call to the appropriate level of care. Conduct a lethality assessment of client and dispatch appropriate resources (police, EMT, MCT, MRT) when necessary. Completes an environmental risk and safety assessment and relays all information to MCT/ MRT/patrol when necessary. Access bed registry and other resources to connect callers to services. Comply with the GBRICS Crisis Standards in providing services to the community. Adhere to Lifeline Standards, Crisis Now Standards, and appropriate accrediting bodies best practices when providing services. If self-identified as a peer, participate in regular peer support sessions. Comply with the organization's Secondary Trauma Prevention policy. Develop appropriate and realistic crisis plan for clients when necessary. Develop appropriate follow up tasks depending on nature and severity of symptoms. Knowledge and familiarity with community resources, both behavioral health and non-behavioral health. Active participation in the ongoing development of the program database. Able to effectively communicate client needs while making internal agency referrals. Able to complete documentation in an accurate, thorough and timely manner. Ensure all tasks related to each case are completed during each shift worked. Recognizes need for consultation with available supervisor and or team lead. Participate in all required trainings. Work with families and involved persons to deescalate current crisis. Abide by all federal, state and local confidentiality and reporting regulations. Comply with all of programs contractual and operational guidelines as outlined by your manager. Check work e-mail according to agency protocol. Responsible for coverage on assigned Sante holiday shifts (Shifts may be of varied length to meet coverage needs. For example, 8-to-12-hour shifts may be assigned on these dates)Other duties as assigned. What We Require:Bachelor's Degree in Counseling, Social Work, or a related field of study 1 year professional crisis work experience may be substituted for the education requirement. What You'll Get:Salary Range: $24.00 to $26.50 per hour based on experience. Available shifts:Evening Shift: 4:00 pm to 12:00 am. Weekend Shifts: 8:00 am to 4:00 pm, 10:00 am to 6:00 pm, 4:00 pm to 12:00 am, or 12:00 am to 8:00 am. Part Time Benefits. Time to Recharge - Generous sick leave. Employee Assistance Program - Confidential support for life's challenges. Wellness Perks - Annual wellness initiatives and access to the Calm App. Recognition & Rewards - Through our Awardco platform and referral program. Exclusive Discounts - Enjoy deals through Fun. Ex and more. Training & Growth - Ongoing development programs and career advancement opportunities. Culture of Purpose - A welcoming, inclusive environment where you belong. We understand that no candidate is perfectly qualified for any job, and