(What You'll Do):This isn't your average retail channel. Our brick & mortar stores are hubs for connection, inspiration, and adventure. We view profit as a byproduct of good conversation where every guest interaction is a chance to create meaningful connections and experiences that are more personal, inclusive, and impactful. Whether you're kitting someone out for their first outdoor adventure or outfitting a regular with our newest gear, you thrive off of creating fireside moments. As a Lead Guide, they/she/he is the bridge between the sales floor and store leadership, helping elevate both guest experiences and team culture. Whether you're guiding guests through our mission or coaching fellow Guides on product knowledge, you lead with curiosity, intention, and authenticity. This role is ideal for a community builder, a team energizer, and a retail pro who thrives on connection. If you're excited by our mission, energized by people, and excited to continue building something meaningful in Jackson we hope you'll apply. Let's Do Good - together. Job Responsibilities (How You'll Do It):Championing Authentic Guest Experiences. We meet every guest where they are - guiding them through their journey with care, curiosity, and intention. Bring energy and personality to every guest interaction - making connections that go beyond transactions. Support your team in delivering consistent, high-impact guest experiences rooted in Cotopaxi's values. Be a go-to resource on products, local adventures, and our Do Good mission. Operations and Impact. Help open and close the store and ensure daily operations run smoothly. Support inventory management, merchandising, and back-of-house organization. Delegate tasks, manage priorities, and uphold store standards that keep things spruced and ready. Offer real-time feedback that grows confidence and strengthens team camaraderieSupport new hire onboarding and help shape a team that reflects our values. The Ideal Candidate (What You'll Bring):18 years or older . year of retail experience, ideally in a Lead or Supervisor role. Energized by people, storytelling, and authentic connection. A natural motivator and team builder - you lift others up. Have an eye for detail and are highly organized. A growth mindset - flexible, creative, and proactive. A love for community, adventure, and impact - and a belief in our Do Good mission. Flexibility with scheduling to support the team and business needs including holidays. Ability to lift up to 50 lbs and work on your feet - this is an active role.