Training is in-person at Tampa office, then transitioned to fully remote. Shift: Monday through Friday from 8 AM to 5 PM - Follows established nursing protocols and guidelines for triage to ensure safe, evidence-based care. Participates in continuous learning and skill development opportunities. Assesses patient symptoms via phone, utilizing clinical protocols to determine the appropriate course of action. Provides guidance and education on common health concerns and home care advice. Facilitates referrals and appointment scheduling to ensure continuity of care. Documents patient interactions, including symptoms, advice provided, and follow-up plans, in the electronic medical record (EMR). Monitors patient progress and promotes early intervention in acute care situations. Demonstrates professional qualities in time management, problem-solving, decision-making, and communication. Acts as an advocate for patients, addressing their needs and concerns with empathy and professionalism. Operates within applicable accrediting body protocols to deliver safe patient care. Integrates evidence-based clinical guidelines and protocols in the development of patient-centric treatment plans. Collaborates with healthcare team members to ensure cohesive care management. Other duties as assigned. Knowledge, Skills, and Abilities: Bilingual proficiency in English and another language [Preferred]Education: Associate's of Nursing [Required] Bachelor's of Nursing [Preferred]Field of Study: N/ A - Work Experience: 1 years acute care experience [Required] 1 years of experience in clinical nurse telephone [Preferred] 1 years of experience in outpatient practices [Preferred]Additional Information: N/ A - Licenses and Certifications: Basic Life Support - CPR Cert (BLS) [Required] Registered Nurse (RN) [Required]Physical Requirements: (Please click the link below to view work requirements)Physical Requirements - 4 mja 2 Pay Range:$65,582.40 - $108,646.85