Deploys with team to provide services as requested by the City. Takes direction from Supervisor to provide support to the target population. Engage with community members and serve as a community connector by providing resource information and service connections. Provide de-escalation and stabilization interventions. Offer aid for a range of community needs including overdose reversals, contacting local City agencies for support, providing wayfinding assistance, and directing community members to available services in or around Service Area. Assist with clean-up of debris and trash to maintain a safe community, including but not limited to ad-hoc litter cleanup and needle pickup and disposal as necessary. Contact the appropriate City or partner resources for more significant sanitation needs. Assist in the transportation of vulnerable individuals when feasible and appropriate. Establish positive relationships with clients, staff, and other providers in community; foster cooperative work environment. Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with Neighborhood Street Team, lead agencies and other service providers within Service Area. Maintain timely and accurate documentation according to program requirements. Complete in-person and virtual trainings on time and attend all mandatory meetings. Must comply with uniform policy while in the field. Use assigned communication devices to appropriately and professionally communicate with team members and other service providers. Other duties as assigned. MINIMUM QUALIFICATIONS At least one year of job-related experience conducting street outreach to PEH and preferably has previous lived experience in homelessness, substance abuse, or criminal justice involvement. Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender and other diversity considerations. PREFERRED QUALIFICATIONS Knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse. Experience in a community-based setting serving ethnically diverse, low-income clients. Knowledge of community resources and experience in community settings. Ability to use computers/internet to look up information and enter relevant notes. Conflict resolution skills. Customer service orientation. Analytical ability and skills to handle and solve complex issues and problems. Computer knowledge/skills or ability to learn. Excellent oral and written communication skills. Language capability: Spanish Other Skills, Knowledge, and Abilities Successfully pass the background check PHYSICAL DEMANDS Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift. Ability to use a computer, phone or office equipment for extended periods of time. Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant. Must be able to lift a minimum of 35 lbs. With instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van. Stand Constantly Walk Constantly Sit Frequently Handling / Fingering Constantly Reach Outward Occasionally Reach Above Shoulder Occasionally Climb, Crawl, Kneel, Bend Occasionally Lift / Carry Occasionally - Up to 35 lbs Push/ Pull Occasionally - Up to 35 lbs Talk/ Hear Constantly See Constantly Taste/ Smell Not Applicable Not Applicable Not required for essential functions Occasionally (0 - 2 hrs/day) Frequently (2 - 5 hrs/day) Constantly (5 hrs/day) WORK ENVIRONMENT Travel outside to various locations and on occasion, general office setting, indoors temperature controlled Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply. All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.