As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. Oversees assigned service area within a library such as youth services or adult services by developing, presenting, and coordinating services inclusive of all members of the public including vulnerable populations;Serves as supervisor in charge of the library as assigned;Assists members of the public by finding and relaying library and community resource information including providing assistance in using the library’s collections, catalog, technology, and equipment;Develops, facilitates, and/or presents evidence-based educational programs and services, including early literacy programs, community outreach activities, youth advisory boards, and computer and technology instruction in person or virtually;Supervises library employees, volunteers, and/or interns by training, scheduling, and evaluating performance, making recommendations regarding probationary periods, employee discipline, and other human resources-related matters;Incorporates and implements public service best practices, including culturally competent community-driven programming, public relations, problem solving, conflict management and complaint resolution;Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations and complete associated documentation;Performs facilities management duties by monitoring and reporting maintenance issues and investigating or resolving operational or technical issues;Participates in or facilitates systemwide committee meetings focused on youth services, adult services, library strategic directions or core values and attend relevant continuing education trainings and workshops to incorporate current best practices in a particular service level;Manages, coordinates, and determines priorities of workload, including monitoring levels of resources, establishing timelines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing, and editing reports prepared by staff. Minimum Qualifications: Bachelor’s degree from an accredited college or university with a major in Library Science, Liberal Arts, Social Science, Information Management, Business Administration, Public Administration or a related field as determined by the department head at the time of recruitment AND three years of experience in libraries, customer service, education, social services or fields of similar scope.(Relevant experience and/or education from an accredited college or university may be substituted.)Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Bilingual (English/ Spanish). Master’s degree in library and information science. Minimum one (1) year working with diverse communities. Minimum one (1) year working in a public library. Minimum one (1) year managing public library collections.