As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software;Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies;Troubleshoots and maintains library computers which includes working with library department and Pima County IT staff to resolve technological issues at division level;Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications;Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and IL - Ls and researches information in customer accounts;Provides services to community members and library users by demonstrating cultural competence and emotional intelligence in support of the Library’s diversity, equity and inclusion initiatives as well as strategic directions;Communicates effectively both verbally and in writing;Abides by state and federal laws in handling confidential and sensitive information;Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests. Minimum Qualifications: Any combination of skills, education or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification. Other specific requirements may be identified by the department head at the time of recruitment. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Minimum one (1) year customer service experience. Minimum one (1) year experience working on a team. Minimum one (1) year working experience working with culturally diverse populations. Minimum one (1) year experience helping people use technology. Minimum one (1) year working in a library setting. Minimum one (1) year experience using Microsoft Office Suite (Word, Excel, PowerPoint).