Responsible for designing, deploying, and managing learning strategies and solutions across multiple business areas in Manufacturing & Quality. As the scope and complexity of learning needs continue to grow, there is a need for dedicated administrative support to ensure operational efficiency, data accuracy, and timely execution of day-to-day learning tasks, to relieve capacity for L&D Strategist to focus on higher priority initiatives and remain strategy focused. This RFP aims to secure two contractors who will be embedded within the L&D team and aligned to specific business area portfolios. This engagement requires two (2) full-time administrative contractors assigned to the following business area portfolios: Position 1: L&D Admin supporting central Manufacturing business areas This contractor will provide dedicated administrative support (through L&D Learning Strategists) for the following Manufacturing-aligned business areas: Health, Safety & Environment (HSE) Engineering (Eng) Technical Services & Manufacturing Science (TSMS) Global Supply Chain (GSC) Position 2: L&D Admin supporting central Quality business areas This contractor will provide dedicated administrative support (through L&D Learning Strategists) for the following Quality-aligned business areas: Global Quality Compliance (GQC) Analytical Quality Control Operations (AQCO) Global Quality Supply Chain & Analytics (GQSCA) Veeva Quality Docs system release support Minimum 2 years of experience in learning administration, supporting multiple business areas / functions. Proficiency with Learning Management Systems (e.g., SAP SuccessFactors, Cornerstone, or similar); strong skills in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams) Experience working in SuccessFactors required Strong written and verbal communication skills; ability to liaison effectively between internal stakeholders and external partners Highly organized with strong attention to detail; ability to manage multiple priorities and deadlines simultaneously Preferred: Familiarity with pharmaceutical, manufacturing, or regulated industry learning and compliance requirements Bachelor's degree or equivalent work experience in a relevant field Responsibilities: Both contractors will share the following core responsibilities across their respective business area portfolios: Learning Plan Management Create, update, and maintain Learning Plans within the Learning Management System (LMS) based on direction from Learning Strategists Assign and manage curricula, courses, and learning activities for applicable populations Monitor Learning Plan completion and compliance, escalating issues as appropriate Conduct periodic audits and quality checks to ensure data integrity and accuracy of Learning Plans Day-to-Day (D 2 D) Tasks Process routine LMS transactions including enrollments, completions, waivers, and extensions Respond to learner and manager inquiries related to training records and assignments Generate and distribute standard and ad hoc reports from the LMS as requested by Learning Strategists Maintain organized documentation and records of all administrative actions taken Support the scheduling and logistics coordination for instructor-led training sessions as needed Administrative Tasks Manage and organize shared team files, folders, and resources within collaboration platforms Assist in the creation, formatting, and distribution of communication materials related to learning programs Support data entry, data cleanup, and system maintenance tasks within L&D tools and platforms Support centralized administrative tasks/efforts that would be applicable across all central function business areas Conduent Liaison Serve as the primary point of contact between Conduent (the external administrative learning services provider) and the internal Learning Strategists Coordinate service requests, issue escalations, and follow-up actions with Conduent to ensure timely resolution Track open tickets, SLAs, and deliverables from Conduent, providing regular status updates to the L&D team Start Time: 8:00 AM End Time: 5:00 PM