The First Impression Team Member is a responsible administrative support that falls under the Mayor's Office and serves as the first point of contact for visitors at City Hall. The First Impression Team Member provides courteous and professional assistance by directing visitors to the appropriate department based on a reference document outlining departmental responsibilities. The position requires independent judgment in handling inquiries and ensuring an efficient and welcoming environment. Work is evaluated based on customer satisfaction and accuracy in routing visitors to the correct location through observed and attained results. Examples of Work:Welcomes and assists all visitors entering City Hall. Refers to a reference document to determine the appropriate department or individual for each visitor’s inquiry (e.g., employment questions ? Human Resources, 4th Floor). Provides directions and information about City Hall facilities and services. Answers general inquiries in person and via phone, directing callers as needed. Maintains an organized and updated directory of departments and contacts. Assists in scheduling and coordinating appointments for visitors when necessary. Performs light clerical duties, including data entry and document updates. Performs other related duties as assigned. Knowledge, Skills and Abilities:Knowledge of City Hall departments and their functions or ability to quickly learn. Strong interpersonal and customer service skills. Skilled in the operation of office equipment. Ability to efficiently retrieve and interpret information from a reference document. Strong organizational and multitasking abilities. Ability to remain professional and courteous under pressure. Ability to communicate effectively, both orally and in writing. Ability to establish priorities. Ability to deal tactfully and courteously with the public and public officials. Ability to establish and maintain effective working relationships with associates and the general public. The mental and physical demands and the work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental and Physical Requirements:While performing the duties of this job, the employee is regularly required to use hands and fingers to hold or feel, reach with hands and arms, walk, talk and hear. The employee is occasionally required to stand, sit, climb, balance, stoop, and crouch. Specific vision abilities include near distance, far distance, color, peripheral vision, and depth perception. Work Environment:The noise level in the work environment is usually moderate. Some jobs may require an employee to be exposed to outside weather conditions, wet and/or humid conditions. This description is not intended to be, nor should it be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but duties may be added, deleted, or modified as necessary. This description does not constitute a written or implied contract of employment.