The Program Coordinator administers the Commodity Supplemental Food Program (CSFP) by planning, organizing, and facilitating direct distributions and supporting agency drop sites. This role serves as the liaison between the North Texas Food Bank (NTFB), neighbors, and assigned community partners, providing administrative oversight and ensuring compliance with federal, state, and organizational policies and regulations. This position may also support other NTFB programs within the Community Impact department. MINIMUM QUALIFICATIONS: Education: - Associate’s degree in social services or related field preferred, or equivalent work experience Special Knowledge/ Skills/ Abilities: - Excellent customer service skills with a focus on neighbor dignity and satisfaction - Strong written, verbal, and interpersonal communication skills - Ability to build and maintain effective relationships with internal and external stakeholders (e.g., staff, volunteers, agency partners, donors and vendors) - Ability to work independently and collaboratively in a team environment - Comfortable working with diverse, low-income communities across our service area - Strong organizational skills with the ability to meet deadlines and ensure accuracy in administrative work - Intermediate proficiency with Microsoft Office applications and comfort learning tablets and web-based systems - Detail-oriented, self-motivated, and committed to compliance and continuous improvement - Ability to work in a fast-paced environment and manage shifting priorities - Bilingual (English/ Spanish) is strongly preferred. Experience: - One year of administrative, social services, or customer service work, preferably within the non-profit industry. PRINCIPLE DUTIES AND RESPONSIBILITIES: - Plan, organize, and facilitate CSFP distributions through direct distributions and support agency partner drop sites as assigned - Remain informed of community needs and connect neighbors with appropriate resources - Attend all assigned distributions, reschedule due to weather or closures, conduct site visits; create orders; coordinate with the Operations team; and resolve order-fulfillment issues - Recruit, train, and supervise volunteers while nurturing select volunteers on the path to becoming Kernels - Build and maintain empowering relationships with site coordinators and relevant stakeholders to support program standards, growth, engagement, and compliance - Address neighbor and stakeholder requests by researching root causes impacting food distribution to ensure resolution and stakeholder satisfaction - Enroll program participants, track participation, and regularly update program records in Link 2 Feed - Perform general administrative functions, including answering and responding to neighbor and other stakeholder phone calls and voicemails; processing CSFP applications submitted via Jot. Form; responding to team inbox emails; tracking inventory; creating and updating flyers and calendars; and printing distribution materials - Educate seniors on the benefits of CSFP/ PAN; certify qualified individuals; and refer non-eligible persons to alternative resources - Create, maintain, update, and distribute program documents, agreements, and training materials in coordination with the NTFB Quality team - Represent NTFB Programs at community events, coalitions, donor meetings, media events, etc. - Update processes, resolve operational challenges, and collaborate within and beyond the CSFP Team with a focus on continuous improvement - Perform other tasks and duties as assigned.