Coordinate and manage day-to-day activities in the front office of the Rehab Services Department. Receive, screen, and route visitors and telephone calls, responding to, escalating, and following up on inquiries and issues as appropriate. Register patients, verify data, and assist with completing forms; obtain and update demographic, billing, and third-party coverage information, explaining policies and procedures as needed. Provide excellent customer service by greeting patients, families, and visitors warmly and professionally. Maintain files, office equipment, and departmental records with attention to detail and accuracy. Coordinate with clinical and administrative staff to ensure smooth patient flow and efficient office operations. Maintain confidentiality and comply with HIPAA and hospital policies while assisting with scheduling, appointment reminders, or other support tasks. Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. Free travel and entertainment discount program to ensure you enjoy your time away from work. What we’re looking for Applicants should have a high school diploma or equivalent. Additional requirements include: High school diploma or equivalent required; additional clerical experience may substitute for education. Prefer a minimum of two years of clerical or administrative experience in a healthcare or office setting. Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision. Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment. Excellent communication skills, basic math skills, and computer literacy. Coding experience preferred. Strong customer service skills and a service-oriented personality, with the ability to manage multiple tasks simultaneously. Schedule: PRN. This position could work at the Haywood Health & Fitness Center, the Outpatient Care Center, or in our Canton, NC office. More about Haywood Regional Medical Center Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an “A” hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.