Ask the customer qualifying questions to uncover needs and directs calls appropriately. Ensures that service consultants receive messages promptly. Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant. Provide reporting to dealership management. Collect retail charges from the customer in cash, check or authorized charge account. Provide customers with the proper change and/or receipt. Properly process and document charge purchases according to the policies established by the Controller. Close all internal repair orders promptly and route to Billing Clerk for processing. File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files What are the requirements for this job? High School Diploma or Equivalent. One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience. Ability to read, write, add, subtract, divide and comprehend written instructions and information 6-12 months previous work experience (preferred)Demonstrated customer service skills. Demonstrated communication and interpersonal skills. Previous industry experience (preferred)This position is commission based. The average compensation for this position is from $2,858 - $7,757 Monthly. Exciting Benefits and Perks Await You:Competitive compensation and 401 k matching. Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto. Gear. Access amazing deals and discounts through You. Decide, a website with offers from top providers and retailers. Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.