This role serves as a liaison, link or intermediary between health, social services and the community to facilitate access to services, and improve the quality of service delivery. This role also serves as an advocate for patients, a resource, and a vital part of the inter-professional healthcare team. Educates patients, engages and assists them in managing their healthcare needs. Provides non-clinical paraprofessional duties and is thoroughly familiar with the patients’ community and the resources available. Collaborates with healthcare staff, community based healthcare, social service and other providers. PRINCIPAL DUTIES AND RESPONSIBILITIES:Assist with patient retention, provision of referrals, and referral follow-up. Disseminate health information through one-to-one encounters with patients. Provide patients with information on HFHS classes, support groups and related services and assist with enrollment, if necessary. Conduct assessment activities related to social service and other ancillary needs related to the social determinants of health, and provide referral and follow-up related to these needs. Work closely with the patient care team to provide information on behalf of patient related needs, barriers and facilitators to accessing care, thus making it easier to design a tailored care plan for patient. Provide health education and coaching for patients. Qualifications - External. EDUCATION/ EXPERIENCE REQUIRED:High school diploma or G.E.D. equivalent. Previous experience as a community health worker, preferred. Previous experience conducting chronic disease education classes, preferred. Previous experience conducting home and/or clinic visits with patients and their primarycare providers, preferred. CERTIFICATIONS/ LICENSURES REQUIRED:Certification as a Community Health Worker preferred or a willingness to become certified. Certification as a Lifestyle Coach preferred or willingness to become certified. WORKING CONDITIONS:Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Travel to and from appointments located in patient homes. Must have a valid State of Michigan driver’s license and automobile insurance. EDUCATION/ EXPERIENCE REQUIRED:High school diploma or G.E.D. equivalent. Previous experience as a community health worker, preferred. Previous experience conducting chronic disease education classes, preferred. Previous experience conducting home and/or clinic visits with patients and their primarycare providers, preferred. CERTIFICATIONS/ LICENSURES REQUIRED:Certification as a Community Health Worker preferred or a willingness to become certified. Certification as a Lifestyle Coach preferred or willingness to become certified. WORKING CONDITIONS:Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Travel to and from appointments located in patient homes. Must have a valid State of Michigan driver’s license and automobile insurance. Additional Information Organization: Corporate Services Department: Community Health Worker Hub Shift: Day Job Union Code: Not Applicable