As a Production Support Engineer, you will play a critical role in ensuring the stability, performance, and reliability of Tier 1 Asset Management platforms that support business-critical investment and compliance operations. You will work at the intersection of engineering, data, and financial domain expertise, supporting high-availability systems while embracing AI-native ways of working. Responsibilities Your Impact Provide Level 2/3 production support for a Tier 1 Asset Management application, ensuring high availability, stability, and operational resilience. Diagnose, troubleshoot, and resolve production incidents with a strong focus on root-cause analysis and prevention. Execute complex SQL queries to investigate data issues, validate transactions, and support business and compliance workflows. Partner with development, infrastructure, and business teams to support releases, patches, and production changes. Support investment compliance processes by monitoring data accuracy, system behavior, and exception handling. Participate in on-call rotations, including flexible hours and weekend support, to meet business-critical SLAs. Leverage automation, scripting, and AI-assisted tooling to improve operational efficiency and reduce manual effort. Contribute to continuous improvement of support processes, documentation, and operational runbooks. Qualifications Your Skills & Experience Hands-on experience providing production support for enterprise-scale, mission-critical applications. Strong experience supporting Tier 1 Asset Management or Financial Services platforms. Advanced SQL skills, including complex joins, performance analysis, and data validation. Solid understanding of the Asset Management domain, including trade lifecycle and downstream reporting. Working knowledge of Investment Compliance concepts and controls. Experience with Python for scripting, automation, or operational tooling. Familiarity with AI-assisted or AI-native approaches to monitoring, incident analysis, or operational optimization. Experience working in high-availability, production-critical environments with strict SLAs. Willingness and ability to work flexible schedules, including evenings and weekends as required. Set Yourself Apart Prior experience supporting investment compliance platforms or regulatory reporting systems. Experience integrating automation or AI-driven tools into production support workflows. Strong problem-solving mindset with a focus on proactive issue prevention. Ability to communicate clearly with both technical and non-technical stakeholders. Experience working in global delivery or follow-the-sun support models.